Financial Aid Competencies

NASFAA's competency model outlines key characteristics and skills that define the role of a skilled and well-rounded financial aid administrator. The competencies are organized into seven categories:

Laws, Regulations, and Compliance
Customer Service
Technology, Research, and Data
Business of Education
Leadership
Career Development
Commitment to College Access and Student Success

These competencies are cultivated over time and enhanced through hands-on experience. While not every financial aid administrator will encounter every aspect of each competency, the model reflects the growth opportunities available as professionals advance in their careers.

Visit our Guide to Navigating the Competencies for practical tips on using the competency model to support your career development and team success.

Explore the model and assess your strengths and areas for improvement. Utilize the PDF version of the framework to share with stakeholders. Or print the poster-sized (11"x17") version for your office.

Laws, Regulations & Compliance	Business of Education
Financial Aid Legislative & Regulatory Knowledge Ethical Compliance with Title IV Program Requirements Correlation of Multiple Sources of Aid Advocacy in Public Policy	Institutional Strategy & Governance Enrollment Management Collaboration & Relationships Risk & Advocacy
Customer Service	Leadership
Communication & Advising Cultural Competence & Empathy Financial Literacy Flexibility & Personal Responsibility	Strategic & Critical Thinking Program & Change Management Emotional Intelligence
Technology, Research & Data	Career Development
Digital Communication & Technology Data & Research-Informed Practice	Professional Growth & Development Collaboration & Teamwork
Commitment to College Access and Student Success Equity & Inclusion Student-Centered Communication & Advocacy Commitment to Learning & Student Success

Financial Aid Competencies

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