Date Recorded: October 11, 2023
Duration: 75 Minutes
Price: Free
(members-only)
We've all had good customer service experiences, and those that left a lot to be desired. While financial aid is a student service function with customers at its core, aid administrators also must follow a plethora of rules that can come across as not customer-friendly. Join this webinar to learn how to balance following the rules with providing a positive customer experience.
Chrissy Gass
Director of Scholarships
Florida Atlantic University
Steven J. McDowell
Associate Vice President for Financial Aid Services and Title IV Compliance
Connecticut State Community College
Anna Terfehr
Director of Scholarships & Financial Aid
University of Wyoming
Mandy Sponholtz
Director of Operations
Blue Icon Advisors
Tammy Harrison
Senior Consultant
Blue Icon Advisors
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