Shannon Crossland, FAAC®
Second Year Representative-at-Large, Frank Phillips College
Shannon is the associate vice president of compliance and director of student financial services at Frank Phillips College. She began her career in financial aid in 2006. Her primary responsibilities include student financial aid compliance and administration. Shannon's expertise includes the ability to read, interpret, and apply regulations, statutes, and procedures while applying standards of adherence for staff related to internal policies, procedures, system requirements, and adequate training opportunities. Shannon is respected and known for her knowledge, interpretation, understanding, and application of federal regulations and policies and procedures development. Shannon received her associate's degree from Amarillo College, bachelor's degree in agronomy (soil science), and master's degree in higher education administration from Texas Tech University. Shannon is actively involved with TASFAA, SWASFAA, and NASFAA and has earned all 17 NASFAA credentials. Shannon has previously served on the NASFAA board of directors, the commission of the Certified Financial Aid Administrator® Program, and as past president of TASFAA and SWASFAA.